5 Success Strategies To Lead Your Small Business Effectively

As an entrepreneur and small business owner or manager your business will often be limited-or-limitless depending on how effectively you are able to lead. Leadership qualities in and of themselves are easy to define - any dictionary will give you the technical definition of leadership as well as the qualities inherent in a leader. True leadership success lies in blending these attributes with your personal style in a way to truly express your inherent gifts and talents in such a way to move people and opportunities towards your inspired vision.

Here are 5 strategies to ensure you effectively lead your small business to success.

1. Motivate individuals through passion and inspiration.

The most successful businesses always seem to capture an essence and create an almost "cult" like following among its team members and customers. Zappos, Google, and Apple have all created a culture of truly motivated and inspired individuals. This motivation permeates the business structure itself, but more importantly, freely flows out in to the marketplace through its products, services, and clients. How are these companies able to move so many people and opportunities towards them? Inspired motivation with mutual respect for individuality.

As a business leader you must possess a clear inspiration of a bigger future for you and all those around you. This includes team members, advisers, and most importantly the clients you serve. If you truly are inspired by your business you will motivate and excite those around you by your passion and enthusiasm. Passion and enthusiasm attracts other individuals with similar values and mindsets. Combine these two catalysts with a clear vision and you have a formula for successful motivation.

2. Respect and encourage unique individuality.

Old school ways of management would have you focus on conforming the world to fit your vision and strategy. The exact opposite holds true today. You must truly respect and encourage individuals to freely express themselves through your vision, organization, and products or services. The more you are able to empower everyone associated with you to be their best through their own unique abilities the sooner you will see massive transformation in your business success.

3. Empower through empathy.

Leading a business effectively isn't just about articulating the vision and ensuring everyone understands you and your intentions. More importantly your success depends solely on your ability to empathize with others and truly hear what they are saying. By understanding the position of your team members you will be able to incorporate their motivation for success into your own vision for the organization. In turn, if you truly understand your clients position and fulfill their needs on their own terms, you will foster long-standing mutually beneficial relationships.

4. Foster trust through accountability.

Personal accountability is one of the biggest traits you will possess as a successful leader and in-turn require of those around you. A successful accountability habit includes the following:

Be honest and tell the truth always.

Follow through and do what you say you will.

Lead by positive example.

Be realistic and set achievable initiatives

Delegate effectively and responsibly.

Honor and respect the individuality of others.

Hold others accountable for themselves.

5. Pay it forward.

Pay it forward by remaining a life long learner, motivator, and teacher. As you inspire and motivate those around you to share in your vision for success, others will step up and begin to champion your cause. As a true leader it is your responsibility to seek out other individuals and inspire them to step forward and lead. The more openly you share your success and teach others the better able you will be to continue to expand your leadership abilities.

Blend these 5 success strategies with your personal leadership style and I know you will maximize your effectiveness and see immediate results.

Article Source: http://EzineArticles.com/?expert=Kevin_Aubrey

Skyrocket Your Business - Exciting 5 Easy Ways to Create Your Online Presence With Article Marketing

Remember when you were first starting out in your business? You consulted and learned from other people who were already successfully running their own business. Now it is your turn. You are the expert and you have valuable information to share and make profitable for your business. A global market is waiting to hear from you. But what is the key to successfully moving your business online? It is by using a marketing technique called article marketing. You help your ideal market by delivering informative articles. Read more about how to create a memorable online presence with article marketing:

1. Pay it forward. The more you take the attitude that many people have helped you succeed and you are here to 'pay it forward' the more people will come to see you as a trusted business resource. The more they trust you and return to you repeatedly for free information in articles you write or have ghostwritten, eventually they will be in the group of people who will either hire you for your coaching program or buy your products.

2. Get involved in a joint venture or ad swap with businesses that compliment what you offer. You can increase your online presence quickly when you work with other credible and reliable businesses in a joint effort to help your target market. You can easily promote this joint effort to the subscribers you get with article marketing. Cooperation between business colleagues is a great way to do business.

3. Promote generally the profession you're in and how it provides solutions to the problems of your target market. You can do this by using article marketing. When you generally promote your profession that already likes hearing about your expertise, you increase the probability of sales from colleagues.

4. Build an opt-in list and add the members to your 'group compliment' category of readers that crave getting messages that encourage them to find ways to improve their lives by using your way of solutions to their problems. Using article marketing you can easily speak the language of people on your list and improve your chances of increasing profits and sales.

5. Dare to do something that benefits a worthy cause. Ask your readers, customers and prospects to join the cause and remember to show them the value to them of joining the cause. This is a great way to help a charity and your business benefit. Use article marketing to promote the cause and people will come to you as a credible source to help them solve their problems using your solutions.


Article Source: http://EzineArticles.com/?expert=Beverly_K_Taylor

Business Identity Theft: Protecting The Company You Keep

Competitive intelligence and information thieves are finding a lot of value in what's inside your garbage cans. It's an alarming fact of modern business life, but information breaches don't just happen to celebrities ducking from Paparazzi.

Since sensitive corporate information moves in large volumes over wireless connections today, extreme protection must be taken against theft of information not only left on paper, but inside hard drives, housed on corporate servers and stored on optical media like DVDs and CD-ROMs.

The Federal Trade Commission and watchdog organizations, among others, warn that identity theft and corporate espionage is on the rise. Here is some information provided from the FTC about ID theft and how to protect your company against the persistent threat of information theivery.

Identity theft starts with the misuse of your personally identifying information like your name and Social Security number, credit card numbers, and/or other financial account information. Companies suffer similar consequences of individual identity theft when they fail to enforce document retention policies to inconsistent policies for data storage. For identity thieves, commonly distributed business information is as good as gold.

Skilled identity thieves may use a variety of methods to steal your personal or corporate information, including:

Dumpster Diving. They rummage through trash looking for bills or other paper with your personal information on it.

Skimming. They steal credit/debit card numbers by using a special storage device when processing your card.

Phishing. They pretend to be financial institutions or companies and send spam or pop-up messages to get you to reveal your personal information.

Changing Your Address. They divert your invoices and billing statements to another location by completing a change of address form.

Old-Fashioned Stealing. They steal wallets and purses; mail, including bank and credit card statements; pre-approved credit offers; and new checks or tax information. They steal personnel records, or bribe employees who have access.

Pretexting. They use false pretenses to obtain your personal information from financial institutions, telephone companies, and other sources.


Article Source: http://EzineArticles.com/?expert=Michael_M_Brewer

Risk Management for Your New Business

No matter what business you choose to enter, you will find yourself faced with a few constants. For example, your goals will invariably be to minimize your costs, maximize your sales and profits, and provide your customers or clients with a quality product or service that they will continuously seek from you. Another less pleasant constant that all businesses face is risk. These are the internal and external factors that are often beyond your control that, if not managed properly, can have serious consequences on your own enterprise.

Naturally, you want to minimize your business' exposure to such risks. Most business owners do this simply through instinct and intuition, and while it works for a blessed few, most who do it this way end up either barely breaking even or worse, going completely bust. The most effective way to minimize risk is to study, plan, and prepare for it by putting in place a risk management strategy.

The first step of formulating such a strategy is to identify and classify all of the possible risks your fledgling business faces. Is it vulnerable to certain weather conditions or the changing of the seasons? Will you require specialized equipment that could be potentially hard to replace? Could your business idea possibly be duplicated by competitors? The list is endless, and since no two businesses face the exact same risks, you will need to be especially diligent in compiling all of the possible dangers your company faces in order to formulate the most effective possible plan.

Once you've identified all the risks your business is exposed to, you can move on and looking for ways to minimize them. This could include taking certain operational steps in order to reduce the chances of a certain risk or hazard from occurring. A good example for IT-related businesses would be to backup all of your data at a separate secure site in order to reduce the risk of a catastrophic loss. Another more common risk minimization method is the use of insurance, which entails taking out policies on buildings, equipment, or against specific risks that are unique to your line of business. Most entrepreneurs are content to leave it at that, but a truly comprehensive risk management plan should go beyond this most basic step.

Relying on insurance to partially recoup your losses when the worst happens should be your very last option. A truly effective risk management strategy consists of several contingency plans for what steps should be taken when certain events occur. What should your business do when important equipment fails? Will you be able to repair it or borrow or purchase a replacement fast enough to avoid failing to meet the needs of your customers? If a certain natural disaster threatens your business, what steps will you take to ensure its survival and continued operation? Questions like these need to be answered well before such scenarios occur, and the answers need to be known by heart by all the key people in your business.

Article Source: http://EzineArticles.com/?expert=G._Sanntos

Data at Risk: Cloud Computing and Sensitive Data

Cloud computing is a notion that is having its day, for good reason; technology is ripe, the economics are compelling, and there is tremendous legitimate need. So, what's the problem? Using the cloud metaphor, data has to get from its owner/originator to the cloud where it is processed and back to the owner, hopefully without compromise or damage. Going back to the basics for a moment, data exists in three states, processing, storage, and transmission. It is vulnerable to a number of threats in each state.

Various measures are applied to deter the threats or isolate the data from the threat, basic risk management, if the measures are not applied continuously, the threat remains. Protecting data against damage during transmission is based on encryption for confidentiality and various measures for integrity. Getting the data from the owner to the cloud and back is, therefore, a straightforward problem solved by encryption, the question arises when the data is in the cloud. Storing encrypted data is not a problem. Assuming the data is stored encrypted. It is when the data is decrypted for processing that issues may arise.

What happens to the data during processing is often dictated by the application manipulating the data, intermediate storage is not unusual and a variety of approaches to segmented and distributed processing exist. Prudent questions should be asked regarding what happens to the data whenever it is not protected by encryption. The more sensitive and valuable the data is, the sharper the questions should be. A risk assessment should address all the availability and integrity issues. Redundant communications and processing are standard approaches to many of the issues, although simple cut cable outages due to human error occur often enough to give pause.

So far, the potential damage that a trusted cloud insider could inflict has not been addressed, there is often an assumption that cloud vendor security is bulletproof, which may be naive. Customers should not assume vendors have robust and durable security throughout their computing architecture. asking questions is never inappropriate. Becoming familiar and comfortable with the vendor's protection is just good sense.

Article Source: http://EzineArticles.com/?expert=Chris_A_Inskeep

Myth - Entrepreneurs Love Risk

This myth seems to emanate from the media portrayals of entrepreneurs, likening them to old gun slinging, sneering, arrogant cowboys just looking to find and attack risk. My experiences and those of most successful entrepreneurs I've met indicate the exact opposite: small business owners with their own money on the line look to minimize, avoid, share, or make risk disappear.

Every time I think of this topic, I'm reminded of Professor Howard Stevenson's remarks on the subject, essentially saying, "have you ever met an Entrepreneur who wakes up in the morning, bounces out of bed, and says, 'What a great day! Where can I find risk?'"

I think risk, like beauty, is in the eye of the beholder. By that I mean that risk looks and is different when viewed by an outsider and an insider. An insider is one with good general business experience, and specific industry expertise. This person does not perceive certain risks because he/she knows their way around the risk minefields that the outsider cannot see. Successful business people do their homework to understand given situations. The more knowledge they bring to bear on a situation, the less risky it is. It's a little bit like throwing more wood on the camp fire: more and more space around the periphery gets illuminated, and it becomes clear that -at least as far as you can see-there really aren't any wild animals out there. I like Gourmet Coffee marketer Dennis Boyer's take on this subject. He says, "I think entrepreneurs have a talent for capitalizing on opportunities that have a lot of perceived risk, but because his math is a little more insightful, those risks aren't quite the same as those for those who see the situation from the outside."

That is not to say that there are no business risks out there. Of course there are, but the smart businessperson seeks to identify and understand the risks inherent in a given situation. If the risks are too big and can't be managed, and the risk/reward ratio is out of line, the good entrepreneur will most often walk away.

I also think many business owners do not delineate between Risk to the Business and Risk to One's Ego. Risks to the business and the assets behind it are real and should be scrutinized with concern. By Risks to your Ego, I mean fear of being rejected by a potential buyer, loan officer, licensor, or whatever. Those should not be confused with Risk to the Business.

Article Source: http://EzineArticles.com/?expert=Bob_Reiss

The Best Available Planned Methodology

The present day societal has ushered in a new age. It presents exciting number of opportunities in every field. The technical innovation phase has been beneficial for both the sides so far. Consumers have been largely benefited here.

Every single individual plans of buying a new home at some point in life. It is not an easy decision to make given the condition that there are numbers of financial liabilities or formalities to be taken care of. Sometimes, it becomes an easy choice to keep on living at a rented property than buying your own new house. Lease purchase option has found a way out of the situation.

It is considered to be the best available option. It has made its way right through to popularity with interesting set of opportunities being provided to its end users. It supports the ideology that people can keep on living in the house for dedicated or previously agreed-upon time period with monthly rent figure to be paid. At the end of time limit, they can either buy it or start looking for another property. The prospect offers more than all other methodologies combined.

Lease purchase option is tailor-made for those who have less bank savings made or financial limitations in place. It is a common situation as the world economy is going through a tough phase. The tenant gets an opportunity to check everything in advance by staying in the same house and develop a feel factor before actually spending life-long savings on it.

There were no doubts about the functioning part because people have been long searching for such an attractive option. It is often observed that people behave in an over-cautious manner when they start looking for a new house to be bought. Lease purchase works in favor of both the sides as the owner also finds its own share of benefit by getting monthly rent payment. Both the involved sides can sit down and work out a legal solution. The proposed amount of total property price can be either paid monthly along with rent or at the end in one single payment. The guarantee factor has brought satisfaction level and peace of mind to everybody involved. The concept has become hugely popular as the time period made available here can be purposefully used to save the required amount of money and pay it in time.


Article Source: http://EzineArticles.com/?expert=Yachika_Verma

Crisis Leadership Is Better Than Crisis Management

Crisis Leadership - The Golden Hour and the First 24 Hours!

In the vast majority of cases, regardless of the duration, the end success or successful resolution to a crisis is determined by the initial actions in the first 24 hours. Often referred to as the "Golden Hour" in emergency medicine, the initial hour of the first 24 hours is the foundation upon which the primary phase is predicated. The events, information and decision making process during these two phases will place both individuals and multi national corporations upon a path that will over time will provide less opportunity for change and influence than at this juncture. While the incidents and information injects, whether actively or passively collected, may change, the fundamental decision making methodology will remain relatively constant due to the leader or crisis management teams experience, skills and training. It is for this reason that the greatest emphasis due to the potential outcomes remains the burden of those in a position to determine the outcomes.

In broad terms, individual entities or multi-dimensional companies are classified into two categories when managing a crisis or significant event. The first of those categories is that of the Responder who is largely driven by the events and is forced to react to each and every information inject or demand due to the absence of preparation and planning joined with the lack or limitation on resources. The second of these two categories, and the most desired, is that to the Implementer who is characterized by the ability to activate resources and follow a pre-prepared and trained plan with the support of an array of supporting stakeholders, constructed responses and proactively formulated decision making guidelines that reduce the time from event to response. The Implementer would typically be equally experienced as they are trained with significantly more emphasis on the latter.

The primary and secondary phases of the first 24 hours will see the Responder desperately attempting to understand the situation, often with limited redundancy and support, while trying to time appropriate responses and activation of resources with little understanding of the strategic goals or longer term effects of these crucial decisions. This will be further exacerbated by the lack of experience or knowledge on the time taken to implement plans and the activation of vital resources. In contrast, the Responder during the primary and secondary phases will be aligning support plans and stakeholders with preferred outcomes and anticipating events to potentially mitigate escalation of the situation or becoming reactionary focused. Typically the Implementer will seek to maintain a rapid escalation of support elements and appropriate resources with the option to then gradually deescalate or stand-down a range of options appropriate to the incident once they have sufficient control of information that the situation does not warrant the engagement of such resources or services.

History and more contemporary times are littered with examples whereby Government Leaders, Military Commanders, Corporate Leaders, Community Leaders and the like have failed to identify the impact of the events or incidents that have ultimately lead to an apparent disproportional result. Their failure or lack of appropriate response, relative to the potential impact and not necessarily the current information or perception, has lead to dire strategic consequences. As a result, it is these initial tactile decisions and responses that can in all likelihood determine the eventual outcome, favorable or otherwise.

The Golden Hour in medical terms is the most crucial time in which to both stabilize a patient suffering from significant injury or illness and to determine the best course of action in order to provide them with the most appropriate form of medical care supported by adequate resources. This decision making process is often done in remote locations, at the scene of an accident or within the emergency rooms of the nearest treatment facility. While this reference is centered more towards an individual or groups affected by such events the process and outcomes are indicative of the interaction it has with all the stakeholders affected and the commonalities faced by business in general.

Firstly, the affected parties may well be key elements to an organization or business that is dependant upon their contribution and will undoubtedly respond with all available resource for both the preservation of life and the continuity of business. Secondly, the process for escalation and decision making, including the activation of services and resources, will be made in the absence of a technical expert such as a doctor. As is the case with almost all business crisis in the initial stages. Even then, the measure to which any trained and experienced expert pertaining to crisis management will be limited to a large degree by the actions of the first responders and their support resources.

Tactile and spontaneous decisions made in the immediate stages of a developing incident that could lead to a crisis or disaster event have strategic consequences. These consequences may not affect an immediate impact but overtime could overshadow the incident itself. For instance, the decision to act in the absence of consultation or verification could result in legal, compliance, ethical, morale, code of conduct, medical or criminal violations to which the parent organization will be responsible, or held to account, for the actions of one or more responders. Irrespective of the fact that the decision at the time may have in fact saved lives, prevented further disasters or simply maintained business continuity the strategic consequence could be just the opposite.

While it is neither effective nor possible to script every potential incident and provide policy and processes to support such events, especially in the event of crisis, it can go a long way to mitigate many of the aforementioned issues and negative impacts. Even if during the post incident autopsy it is confirmed that a sound and consistent decision making process was employed with an appropriate degree of accountability and supported resources but ended in a less than favorable outcome, it will hold the organization and the individuals in far greater stead to know they did their utmost at the time but the situation was not recoverable despite best efforts and planning than to have made spontaneous decisions and decrees on the fly.

Enabling first responders, supervisors and crisis management elements to draw upon the collective knowledge of their peers and industry experts, with pretreated plans, budgets and designated resources appropriate to the risk and potential impact will significantly reduce the time from incident to response and prove to be a better overall strategy for the management of limited and significant crisis events. These plans should be both comprehensive and accessible to those that require access it but also simplified for immediate reference and implementation. This is equally applicable to any support services or resources that may be required in the event of particular incidents. Should partial or full responsibility of supporting this process be apportioned to external agencies or third party providers then they in turn should be equally if not more prepared for their roles and responsibilities. Sadly, all this amounts to nothing if the plan is not widely disseminated, trained and rehearsed with a degree of regularity to account for changing circumstances and new talent and roles.


Article Source: http://EzineArticles.com/?expert=Tony_J_Ridley

Risk Taking Business Success: Making the Most From Risky Businesses

Every successful business starts with a dream. The efforts that we put in trying to make the dream come true, which also entails investing money, includes risk since a dream may take any direction. However, there are things that we can do to have a risk taking business success. Here are the most important.

Risk taking business success tips

Have well laid plans of what the risky business will entail. Pay keen attention to the finest details and put everything in writing. Make sure you have gone through the plan time and again correcting any missed points that you come across. Discussing the plan with trusted people can give you additional and important information.

Make a mental picture of the outcome you desire. This way, you will be able figure out how best you can avoid falling into the risk. If the mental picture is detailed enough, it gives you a clear picture of what to do each step of the way. What you visualize and strongly believe is likely to become the outcome of the business.

Do not wait until the business idea has been tried by someone else. This is perhaps the most important risk taking business success tip. Although letting someone else try the business first does reduce the risk involved in the business by helping you to learn what to avoid, it does not entirely eradicate the risk of the business. Further more, it reduces the benefits you are likely to get from the business thereby reducing the worth of taking the risk.

Article Source: http://EzineArticles.com/?expert=Suzanne_C_Rhodes

Risk Management Program For Your Protection

Every facet in life requires safety features. For instants places such as schools and offices are specifically designed to adapt to their users, to create a safe and functional flow. Sport events require on-site paramedics. Transportation systems and even theatrical acts and theme parks have a certain medical risk plan.

Risk management is the formal assessment composed of describing a system, identifying the hazards present, analyzing the possible risks and controlling the risks. With the use of risk management we can't go about our day without worrying that we or out love ones may be in danger.

For the past 20 years Immediate Assistants have been one of the most trusted national and international medical risk evaluator and control services provider. Services offered can be designed to specifically fit your needs.

Below is a short list of services offer:

* Medical Risk Planning - involve creating a plan that covers the overall business system. Clients personnel's will undergo testing programs like vaccination & immunization or drug and alcohol test, proper escape plans and protocols will be made, new technology system recommendations are offered and much more. The goal of the risk planning is to oversee possible risks, take the measures to prevent it and also create procedures for worst case scenarios. Besides planning, training is also necessary to make sure the implemented safety procedures is done properly without disturbing the work flow.
* Medical Personnel - are well experienced for extreme emergency and trauma cases. The team of medical personnel of Immediate Assistants composes of doctors, nurses, paramedics, ambulance officers and physical therapists.
* Medical and Rescue Equipment - is both for sale and for rent. By giving details of the situation, medical personnel's can recommend and set up a list of the latest equipments and medicines for you.
* Advanced Life Support Clinics
* Clinics for Primary Health Care
* Emergency Medical Transport Packs
* Mountain and Water Rescue Equipment
* Latest Ambulances
* Equipment for Aeromedical Evacuation
* Remote Clinics - like those used for offshore sites or in-land areas can be set up. Immediate Assistants specializes in providing services in remote areas. The medical team can easily coordinate with one another to supply medical facilities, rescue boats, helicopters and set up evacuation sites.

Article Source: http://EzineArticles.com/?expert=Nico_B_Rama

Information on Asset Protection Infrastructure: Risk Assessment

Risk assessment is a process important in the practice of the discipline of risk management, it also refers to the product of the process. RAs are routinely produced in any number of environments, when the environment is an information environment, the assessment addresses all of the assets within the environment, including all system components, the data, personnel, facilities, procedures and documentation. Information system RAs are used as an important source of asset protection requirements, usually supplementing other sources. in protection policies and plans.

Classically, an RA can be based on quantitative or qualitative methods, The method employed can be the subject of intense and heated debate, both approaches have their advantages (enough said).

To briefly revisit the basics, risk is the potential for damage or loss. Risk arises when an active threat exploits an accessible vulnerability. The damage or loss is the consequence of threat activity. There are five, and only five classes of threats, humans inside and outside the security perimeter, human error, malicious code, and environmental threats (often referred to as Acts of God). Vulnerabilities are either algorithmic or probabilistic. Probabilistic vulnerabilities can either be proven or theoretical until they are proven. Unproven vulnerabilities may be initially defined using flaw hypothesis as an approach.

An RA typically has the following sections: a description of the subject with a list of protection measures in use, a threat assessment, a vulnerability assessment, a risk assessment combining the threats and vulnerabilities, a recommendations section addressing risk minimization, a section addressing residual risk remaining after the recommendations are implemented and an annual loss expectancy, and a conclusion. NIST provides a standard addressing assessments (see SP 800-30)

Risk minimization can be based on several strategies, isolation of assets and vulnerabilities from threats, deterrence of threats, identification and elimination of algorithmic vulnerabilities, minimization of assets at risk, and attack detection and interruption (a strategy with limited success. )

In the past, risk elimination was seen as a viable strategy, with the possible exception of the elimination of some algorithmic vulnerabilities, risk elimination is now viewed as a discredited idea. When you have to live with grave risks, minimizing those risks becomes a very attractive alternative. Information security provides the toolkit for risk minimization.

The recommendations of the assessment, when accepted are input into the system's information security policy and implementation is schedule using the security plan. Acceptance of residual risk usually finalizes the assessment, although clarifications can draw that out.

Assessments should be performed every two or three years and whenever there is a significant change in the environment. As the library of assessments accumulates, a clear picture of risk builds and risk tolerance becomes evident.


Article Source: http://EzineArticles.com/?expert=Chris_A_Inskeep

Problem-Solving Mastery: Four Steps to Become Better at Problem Solving and Decision Making

Considering that we all spend most of our days solving problems, it is surprising and disappointing that problem solving isn't a central part of any educational system. Instead, we are left to learn it by ourself. I have been interested in problem solving for the past fifteen years; here are a few ideas that might help you become a better problem solver.

Problem solving is about bridging the gap between where we are and where we want to be. In that sense, it integrates decision making, which is just one step in that process (identifying how to close that gap).

Problem solving is about bridging the gap between where you are and where you want to be. In that sense, it integrates decision making, which is just one step in that process (identifying how to close that gap). There are many ways to cut the problem solving process into pieces. Here is one: divide it in four steps:

1. Define the problem
2. Diagnose the problem
3. Look for solutions
4. Execute (convince & implement)

There are really only two types of problems you should consider: answer "why" questions and answering "how" questions. In a complete problem-solving process, you need to answer both types as you follow the four steps above. Let me explain:

First, you must define the problem; that is, make sure that you are focusing on the unique real problem. Not one of its symptoms. Not a real problem but a less critical or urgent one. Think of it this way: in any problem-solving endeavor, you set yourself to answer only one key question. Your first job is to make sure that you identify that key question without any doubt. Easy enough? Maybe, but watch out: I have coached hundreds of professionals to solve business and organizational problems. We all start the effort knowing that we know what the real problem is. But it usually only takes a short discussion with a couple of trained outsiders to realize that we were wrong. So make sure that you absolutely know what you are focusing yourself on. A good way to help you identify your problem is to summarize it in a problem identification card: there you'll capture both the introductory flow (more on that below) and the context of the problem, including the major stakeholders and decision makers as well as the out-of-scope elements.

The second step is to understand the root causes of your problem-that is, asking "why". In some cases, the answer to a "why" question is obvious-as in, "why do you want to get rid of your cancer?"-but these cases are surprisingly rare. Just as with the problem identification step, most of the time we're pretty sure that we know why we are facing a problem but probing further into it usually is eye opening.

If you jump straight into looking for solutions-answering a "how" question-without first knowing the "why", you might waste valuable efforts in identifying solutions that aren't really relevant to what you are setting yourself to do. So make sure you ask how only if you know why. A good tool to organize your root cause analysis is an issue tree-a close relative of the better-known decision tree. Here is an example of an issue tree-answering a "why" question-and a description of how to build it.

Article Source: http://EzineArticles.com/?expert=Arnaud_Chevallier

Online Reputation Management For Your Brand

Your company's online presence can be affected by how others perceive your brand through search results and its social media presence.

One of the more concerning issues would be how your company appears in search results. Imagine if someone used a popular search engine like Google to look up your company name, and right after your name were various websites with negative comments or things to say?

Online Reputation Management, or ORM, is about maintaining positive results for your company name, product, service or brands. Your online reputation is important to your business, and not protecting it has proven to have an affect on potential customer perceptions and even have an impact on overall sales.

To manage your Online Reputation, a special type of search engine optimization, or SEO, is necessary in order to maintain positive search engine results. Unlike regular SEO, which is about ranking for specific phrases, ORM is about controlling the results for your company name or brand on page one of the search results.

Building a positive reputation has long-term benefits to maintaining a strong online brand presence. The place to start would be to create a few profiles on some of the more popular social media websites. All websites have varying levels of authority, and social media sites are a good way to use this trait to your advantage.

Article Source: http://EzineArticles.com/?expert=Mark_J_Nicholson

"From the Front" - The Heart of Business - Customer Service

This may be the most discussed aspect of business. Why? Because it is extremely important to any company no matter what the industry. Then it would make sense that most of the training given to employees would be about customer service. Yet this is not what I have seen through the years in management.

There are employee orientations talking about benefits, employee injuries, attendance policies, employee handbooks, etc. Now orientations are good and let new employees know where things are and where to find things in the facility but there isn't a lot of training going on in regards to customer service. It is almost as if everyone believes that this is common knowledge. But is it?

Almost everyone has had a bad experience with customer service situations. This should be the exception instead of it happening so often that we have all or most have experienced it.

Customer service has been talked about in the phrase - the customer is always right. No they're not. But that doesn't matter. The employees are in service at all times to the customers. And in the guidelines of the company it is their responsibility to give incredible service with a smile while solving any problems that may occur. The customers are paying to have a product or service and it is the duty of the employee representing the company to treat these customers like gold. The customer should NEVER feel that it an inconvenience to anyone in the company to be served.


Article Source: http://EzineArticles.com/?expert=Liz_Cosline

Managing Those Leads

Lead management is one of the most important components of most marketing plans today, especially in industries where consumers have to be actively sought out so they can become customers. Retail stores need not do this because people will come by themselves without needing the company to reach out to them. But for a business that requires individual promotion, lead handling is a crucial concern. It is something that can make or break a marketing plan because the effectiveness of the techniques used will greatly impact how much these leads will be converted to actual customers. This conversion is, thus, the main objective of all lead handling efforts.

There are various aspects of lead handling, but basically, they are all aimed at effectively putting in order the process through which a lead manager can effectively handle the leads and increase the chances of converting them to customers. One of the most basic aspects of this task is the assignment of agents. This is how a lead manager will sort out names of targeted consumers and assign these to the company's representatives. Pursuing the lead will now depend on the agents, but they will still have to conform to guidelines set by the marketing department. Various marketing techniques can be used, but for a lead head, the most important task is to assign the leads to agents according to their capacity as sales people. For example, a good agent may be tasked to handle leads for big projects while an agent who displays lackluster performance may be assigned to minor endeavors of the company.

Lead handling will also involve, among other tasks, a schedule on which the entire team will be working on. This schedule will include the date when a customer was first contacted, the initial feedback, when a follow-up call or email may be made and other related tasks. It is important that these things are in the right order. Otherwise, the company could be losing potential sales. For example, if an agent reaches out to a customer who displays keen interest in buying a certain product, but fails to make a follow-up call or email soon enough, the lead would have turned to another company that offers a similar product and sales would have been made by that company.

When handling leads, it is essential to consider the element of time because this can greatly affect how lead pursuance turns out in the end. Competition in the business environment is very high these days and it is up to each company to find ways that they can make the best use of their time so they can yield higher productivity at the end of each work day. In lead management, when time is not given utmost importance, the probability of that conversion from lead to customer is significantly reduced because, in the first place, there are many companies or businesses vying for consumers' interest. Thus, this time element will always make a big difference.


Article Source: http://EzineArticles.com/?expert=Greg_Pierce

A Big Company Needs A Project Management Software

Organization and time management are the nuts and bolts of any company, either big or small. Big companies face the challenge of having to keep track of a complex number of tasks. The most challenging part is the correlation between the tasks. Companies, especially big ones, manage complex procedures. Persons have to be allocated to certain tasks, team collaboration is often needed.

As for such, the traditional way of planning, using paper and pencil, cannot face the growing complexity of a company's activities. The growing complexity is probably best observed by owners of small businesses, as soon as their company grows unexpectedly. In cases like this, management style has to be changed.

One solution for these emerging problems is computer- based programs. These can facilitate the workflow of a big company. Since the 1950s, different project management programs have been developed to tackle complex situations. Businesses have come to the conclusion that excel files will not do. When developing new products, IT specialists keep looking for a perfect combination of functionality and design.

Companies can also choose desktop software, but this can include more costs. It has to be installed on more computers and the information is stored in files. Another option is the storage in a central database. This desktop application needs more time to be maintained than a web - based one.

A more accessible possibility is a web- based project management tool. No software has to be installed; the program runs over a web browser, an extranet or an intranet. The most common one used is the intranet because of its higher security than the other options. In this case, only a restricted number or all employees have access to the application.

Web- based project management systems focus on tools and services that make it easier to manage projects. This can include shared files, shared calendars for meetings. The main focus of the project management system is to have an overview of the projects in progress. It can be used by multiple users. This way, tasks are updated by more users simultaneously. Projects can be accessed at any stage. Thus a long- term planning is possible. Another advantage is the overview of the budgeting and better possibility of allocating resources.

Thus, there is a big choice of web- based project management systems that can optimize the workflow of the companies. If needed, there is the possibility of tailoring the system to the organization's needs, by consulting specialized companies.


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Managing Your Leads Successfully

Every company employs different strategies to make their business work. These can be old or new techniques and they can be something developed by their in-house staff or people outside of their circle. Indeed, there are different ways to run any business and in employing these techniques or strategies, a crucial point will also be the nature of the business itself. Is it something that will thrives with general marketing or is it something that needs an active campaign to pull people towards it so a sale can be made? For example, a convenience store will survive with or without personal marketing while an insurance company will not. For businesses that need them to reach out to customers on a personal level, managing leads then becomes crucial.

Lead management is the process whereby leads are handled by the company in a way that promotes the possibility that they would turn into actual customers. The sales and marketing department of a company that requires lead management will, thus, depend on it significantly for success. How these leads are managed will determine the chance that they would turn into paying clients and that the company would start to profit from them. This is the final objective of every lead handling technique and it is important that each concerned department will exhaust its means in coming up with an efficient and effective lead handling process.

These days, these various technologies that can be used to enhance any lead handling process. These technologies include lead management software which can make the task of handling leads a lot easier and faster. What a manual way of doing the task would yield would be comparably less productivity than what an automated technique would bring. This software can let a manager assign leads simply by clicking on buttons on his monitor where he can find all the information he needs. Agents, on the other hand, can get their assignments through this software. Agents can also keep track of their transactions with these agents simply by using their computer where they can view customer information, make updates, schedule follow-up calls and other steps taken to pursue leads.

Conscientious and effective handling of leads is one of the ways to make a business achieve its full sales potentials. Therefore, every means available to help reach this objective must be given a chance. The use of lead handling software is, no doubt, one of the most important means that any businessman or company cannot forgo of. This software presents a world of possibilities that can happen in a way smaller amount of time than what old, traditional techniques can.

Article Source: http://EzineArticles.com/?expert=Greg_Pierce

Getting Unstuck For Project Managers

Project management can be an exacting discipline - except when it comes to dealing with people. Then it can be all over the place. Most project managers deal with the IT department and there are well known issues around the need for good people skills in this area. Great project managers are also great people managers because that is how they actually get the work done. When we consider that only one out of eight projects are successful and one third are cancelled before they are finished we see that there is a lot of room for improvement. I would like to talk in this article about the people and communication side of the issue.

Good project managers have taken the time to get to know themselves well. They are aware of their assumptions and beliefs about people and how to do business. If you have not done this for yourself I suggest you get a good coach and begin working on this right away. Just improving in this area will make a ton of difference in your productivity and effectiveness.

Good project managers are able to establish rapport and build a trusting environment very quickly. They are adept at reading other people and getting on the same wave length with them and then at maintaining that connection. Even when negotiations are taking place or conflict is occurring they are able to stay in rapport and that helps create positive endings.

Good project managers are great at communication. They understand that behind every action is a positive intent of some kind and they seek that out. They are able to connect quickly and to stay "in the other person's language" so that understanding and useful exchange takes place effortlessly. They also get that people are doing the best that they can at the time with the resources they have and that gives them great insight into how to move forward.

Another thing good project managers can do is to set clear compelling goals that draw people forward into meaningful action.Their ability to motivate through tangible, realistic goals helps people take ownership and assume responsibility and accountability for their share of the project and the project as a whole. This is huge in delivering a well-executed project.

Article Source: http://EzineArticles.com/?expert=Lynn_Banis

Ten Workplace Characteristics That Inspire Employee Motivation

Many experts on motivating and engaging staff have concluded that it is impossible to motivate an employee to be more productive. Yes, a salary increase will bring a productivity increase but only for a short time; maybe ten days or less. Dan Pink on his now famous video on Tad.com says that jobs which require even a minimal amount of cognitive ability, financial bonuses or other external goodies may even decrease productivity. The best we can do as managers is to make sure that the work environment allows employees to give birth to their own motivation. When we fail to do this however, we do become responsible for our employees de-motivation, for their disengagement and lack of productivity. We know the consequences of disengagement attack the bottom line directly; de-motivated workers have productivity measures some 60% below their motivated counterparts. The workplace can be a place of inspiration or a place of despair.

My assumption is that I am writing to an audience that would love to see their workplaces be more inspirational. Even if for self-serving reasons, it's the way to go. Productivity will be higher and costs will decrease, including costs related to sick time, turnover, theft and other avoidable loss. If we can develop our own recipe it will lead to success. What are the ingredients in your recipe for inspiration?

Much has been written about how to prevent staff turnover and other indicators of disengaged employees. But allow me the opportunity to suggest ten low cost, concrete action steps you can take, beginning tomorrow, which will increase the inspirational quality of your work environment.

1. Give employees a reason to smile and laugh. Younger employees are looking for work environments that compliment their personal life styles.
2. Hire for "fit" with less emphasis on skill. Skill is teachable.
3. Welcome newcomers enthusiastically; if they feel comfortable they stand a good chance of making it through those difficult first six months.
4. Try new approaches to old problems; it may not work but you'll get credit for trying; keep trying; it will reinforce an exciting spirit of innovation and problem-solving.
5. Encourage everyone and make it easy for people to encourage one another. No doubt your work is hard and the job challenging. Mistakes will be made; some mistakes will lead to real process breakthroughs so you want people to keep trying.
6. Focus on mission and core values. Over-communicate. Make sure everyone knows why certain things are done in a certain way and what they can do to help.
7. When there are important decisions to be made, get input from everyone but especially those most directly effected. All decisions impact the client, staff and donors or investors; keep the interests of each in balance.
8. Say "thank you". I've never heard an employee complain that the boss says "thank you" too much.
9. Listen. It's a reliable way to figure out what is of concern to your employees and unless you take the time to do it, you'll just be guessing. Pat Lencioni says that people don't need to have their own way but they need the opportunity to "weigh in."
10. Train, train, train. It's a way of expressing your commitment to your employee's success and it always encourages employee retention.

By implementing these ten suggestions you will be well on your way to having an inspiring work environment that will lift your organization to a higher level of performance and profitability. You probably can't do them all at once but start a new one every month and then pick an assistant to be in charge that each one "sticks." An article could be written about each one but the really important thing is that all of them can be implemented with zero cost except the staff time for start up and maintenance. Those costs will be easily overcome by a higher level of staff productivity.

Article Source: http://EzineArticles.com/?expert=Larry_Wenger

12 Essential Soft Skills for Project Managers

Soft skills are undoubtedly needed by Project Managers. Across the Project Management profession there is debate about what these skills are and how they should be measured.

Generally speaking soft skills are the skills an individual has in relation to their Emotional Intelligence Quotient, their 'EQ'. These cover a breadth of skills including communications, interpersonal skills and how an individual builds and maintains relationships with others. In a project environment getting others to work with you towards a common goal is a foundation stone to delivering a project.

The 12 essential behaviours for project managers are:
* Communication and Consultation
* Conflict and Crisis Management
* Flexibility and Creativity
* Leadership
* Learning and Development
* Negotiation
* Organisational Effectiveness
* Problem Solving and Decision Making
* Professionalism and Ethics
* Trustworthiness
* Self-control
* Teamwork

The importance and priority of the competencies will be influenced by a project's or organisation's culture and environment, however developing and improving these behaviours will help a project manager to deliver successful projects no matter where they are being applied.

Communication and Consultation: Interacting with people about ideas, thoughts, facts, emotions, challenges, successes, etc. alongside hard facts such as project progress. Having the ability to convey complex ideas easily; clearly articulate what must be accomplished; keep the team moving toward a common goal; and to foster an environment that allows team members to communicate openly and honestly.

Conflict and Crisis Management: Listening and responding to the needs and views of all team members to anticipate any potential areas of conflict. The ability to diffuse situations where conflict has risen maintains a healthy project environment.

Flexibility and Creativity: Thinking in original and imaginative ways to widen the scope of problem solving when issues arise. Encourage project teams to find the best solution and outcomes without slavishly following generic delivery methods or solutions. Adapting a project's different components, templates, tools, and techniques.

Leadership: Understanding the vision and direction of the project and aligning the team to work towards it. Skills include delegating, coaching, motivating and leading by example.

Learning and Development: Continual improvement of both your own skills and those of your team. Assessment of skills and capabilities, encouraging participation in learning activities and evaluating how the learning is applied in the project environment.

Negotiation: Analysis of information, decision making, establishing the desired outcome and developing a strategy for the negotiation alongside understanding the optimal outcome from several options. Gaining agreement through consensus of positions from both parties.

Organisational Effectiveness: Understanding and applying people management processes and policies. Understanding the corporate culture, the organisational dynamics, and the individuals that work within it lead to getting the best from your team.

Problem Solving and Decision-Making: Resolving issues and solving problems that are a normal part of every project.

Professionalism and ethics: Demonstrated through knowledge, skills and behaviour alongside appropriate conduct and moral principles for both the organisation's and project's environments.

Trustworthiness: Do what you say you're going to do. Build trust with stakeholders involved and convey they can be trusted day-to-day to do what is right at the right time to keep the project successful and the Sponsor satisfied.

Self-control: Self-control and self-management to ensure day to day stresses are addressed and a work / life balance maintained.

Article Source: http://EzineArticles.com/?expert=Lynne_Maciver

Avoid Complacency: Employ Change Management Now

Any time that your business undergoes a change, it is important to utilize proper change management in order to ensure that the change goes through smoothly. This is becoming more and more important over time, as change becomes the norm rather than the exception. Once management identifies the need for change, it can be helpful to hire a change manager to assist them through the process. They can then be expected to undergo some of the following changes.

First of all, the change needs to be effectively communicated to all affected parties. It needs to be made perfectly clear what changes are going to be made. Affected parties should understand why the changes are taking place. Just as important, they should understand what would happen if the change were not to take place. Finally, they need to understand what training will be undergone in order for the change to take place. This communication process is one of the most important aspects of change management. If it is not utilized properly, a company will be met with a great deal of resistance from employees.

Managers and employees must then become heavily involved in the process of change. Management must effectively teach the necessary skills to the employees that they need in order to do their job properly.

The next step is to incentivise the training process so that it works more effectively. The target goals should be divided into several smaller goals so that the change does not seem as large or as insurmountable. When short-term goals are met, employees should be rewarded accordingly. This helps motivate the work force, allowing it to work more effectively. This process also helps subdue critics and negative thinkers who hinder the transition process.

Employees feel more comfortable and motivated when they are kept in touch with the results of the changes that they are making. When success is achieved it should be congratulated. Analysis of performance should be used to encourage continued improvement.

Ultimately, the changes should be included in a new organizational culture. This means that the change should be recognized for the additional changes that it creates. When one aspect of business is changed, it has effects on all other aspects of business. This should be properly recognized and dealt with through structural changes. Both managers and employees will require regular encouragement for the transmission to be completed. Old habits can take quite some time to reverse. A change manager is highly recommended for this process to run smoothly.


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