When utilizing FNOL (first notice of loss) operations, it is critical to stay technologically astute, harnessing all available venues to maximize the client experience. This is seldom more apparent than during times of inclement meteorological conditions, which will be explored in a specific case below. Data must be integrated across all contact methods, including telephonic, e-mail, fax, and direct web entry, for consolidated reporting and may be filtered by contact method if needed. Individual notices should immediately transmit via automated e-mail or fax to any number of recipients, based on the location, type of report and other criteria. Scheduled summary reports must also be available, allowing regular electronic distribution of reports daily, weekly, monthly, or by custom period to multiple recipients based on level of management within an organization.
VoIP solutions are invaluable in enhancing telephonic intake by quickly connecting intake specialists with policyholder account information. Call switch statistics must be available for management reporting by individual incoming number. With these tools, FNOL complete call statistics and all associated time tracking may be summarized and archived down to thirty-minute intervals.
To maintain quality standards, trainers and supervisors in first notice of loss monitor daily, listening to live calls and recordings in conjunction with remote observation of FNOL intake. All calls should be recorded, then stored as.wav files and made readily accessible. Using RightFax, FNOL call centers can also log and distribute in- and out-bound faxes and e-mails for efficient and fully accountable document management. Thorough, advanced organization is key to achieving FNOL success.
In a specific case, when most of Atlanta, including schools, had been shut down for 3 days, effective first notice of loss was needed more than ever for businesses and organizations throughout the area. Though uncommon for the Atlanta area, strong snowstorms do sometimes occur, crippling the region. Lack of snow removal equipment combined with a storm that dumped nearly 6 inches in less than 3 hours created numerous problems. Only a combination of technological prowess and careful planning can achieve success in such conditions. FNOL intake specialists were put in local hotels to manage call volume, in addition to remote intake specialists contributing from around the country. Through advanced and adaptive strategies, and a dedicated and interconnected workforce, even a city paralyzed in snow and ice can mitigate its losses.
Article Source: http://EzineArticles.com/?expert=Paul_Neleman
VoIP solutions are invaluable in enhancing telephonic intake by quickly connecting intake specialists with policyholder account information. Call switch statistics must be available for management reporting by individual incoming number. With these tools, FNOL complete call statistics and all associated time tracking may be summarized and archived down to thirty-minute intervals.
To maintain quality standards, trainers and supervisors in first notice of loss monitor daily, listening to live calls and recordings in conjunction with remote observation of FNOL intake. All calls should be recorded, then stored as.wav files and made readily accessible. Using RightFax, FNOL call centers can also log and distribute in- and out-bound faxes and e-mails for efficient and fully accountable document management. Thorough, advanced organization is key to achieving FNOL success.
In a specific case, when most of Atlanta, including schools, had been shut down for 3 days, effective first notice of loss was needed more than ever for businesses and organizations throughout the area. Though uncommon for the Atlanta area, strong snowstorms do sometimes occur, crippling the region. Lack of snow removal equipment combined with a storm that dumped nearly 6 inches in less than 3 hours created numerous problems. Only a combination of technological prowess and careful planning can achieve success in such conditions. FNOL intake specialists were put in local hotels to manage call volume, in addition to remote intake specialists contributing from around the country. Through advanced and adaptive strategies, and a dedicated and interconnected workforce, even a city paralyzed in snow and ice can mitigate its losses.
Article Source: http://EzineArticles.com/?expert=Paul_Neleman
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